Complaints

Here are some things to consider doing. Some items may not be applicable to you.

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If you want to complain:

• Keep your cool
• Take notes, e.g., who you talk to, when you talk to them, what they say
• Do research
• Write a detailed, calm letter to someone high up in the responsible company or organization

When someone says they can’t help you:

• Politely thank them for their help
• Ask who above them (e.g., a manager) you can talk to try to solve the problem

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EXPLORE: Money