Conversations

Here are some things to consider doing. Some items may not be applicable to you.

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Before beginning conversation:

• Ensure you know name(s), backgrounds, interests of other person(s)
• Ensure you know what other person(s) hope to gain from the conversation

Before talking:

• Ensure you have the attention of the other person(s)

If necessary:

• Reduce distractions, e.g., music

While talking:

• Maintain eye contact with the other person(s)

While listening:

• Maintain eye contact with the person talking
• Take notes
• Let the other person know if you:
  • Can’t hear him/her
  • Can’t understand him/her

If you aren’t interested in what the person talking is saying:

• Say that you need to go take care of something
• Offer to call the other person(s) later

Regularly:

• Look for indications that the other persons:

  • Can hear what you are saying
  • Understand what you are saying
  • Are interested in what you are saying

• Give the other person(s) an opportunity to talk

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