Here are some things to consider doing. Some items may not be applicable to you.

Before beginning conversation:

  • Ensure you know name(s), backgrounds, interests of other person(s)
  • Ensure you know what other person(s) hope to gain from the conversation

Before talking:

  • Ensure you have the attention of the other person(s)

If necessary:

  • Reduce distractions, e.g., music

While talking:

  • Maintain eye contact with the other person(s)

While listening:

  • Maintain eye contact with the person talking
  • Take notes
  • Let the other person know if you:
    • Can’t hear him/her
    • Can’t understand him/her

If you aren’t interested in what the person talking is saying:

  • Say that you need to go take care of something
  • Offer to call the other person(s) later


  • Look for indications that the other persons:

    • Can hear what you are saying
    • Understand what you are saying
    • Are interested in what you are saying
  • Give the other person(s) an opportunity to talk


Thanks for reading!